Returns & Refund Policy

Last Updated: July 2026

At SSS & Co, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Returns & Refund Policy below to understand your rights and our procedures.

1. Returns Eligibility

You may request a return within 30 days of receiving your order, provided that the item:

  • Is unused and in its original condition.
  • Is returned in its original packaging.
  • Includes all accessories, manuals, and components.
  • Is accompanied by proof of purchase or your order number.

2. Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are faulty or damaged:

  • Personal care and hygiene products.
  • Perishable or consumable goods.
  • Gift cards and promotional vouchers.
  • Personalised or customised products.
  • Products that have been used, damaged, or altered after delivery.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the item and packaging so we can resolve the issue as quickly as possible.

4. How to Request a Return

  1. Contact our customer support team through our Contact Us page.
  2. Provide your order number and reason for the return.
  3. Wait for return instructions from our support team.
  4. Package the item securely and return it using the provided instructions.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

6. Exchanges

We only replace items that are defective, damaged, or incorrectly supplied. If you require an exchange, please contact our customer support team for assistance.

7. Return Shipping Costs

  • If the return is due to our error (wrong, damaged, or faulty item), we will cover the return shipping costs.
  • If you are returning an item because you changed your mind, you may be responsible for the return postage costs unless otherwise stated.

8. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank or card account again.
  • Contact your payment provider, as processing times may vary.
  • If you still require assistance, please contact our customer support team.

9. Order Cancellations

Orders can only be cancelled before they have been dispatched. Once your order has been shipped, it will need to follow our standard returns process.

10. Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer protection laws. Your legal rights remain fully protected.

11. Contact Us

If you have any questions regarding our Returns & Refund Policy, please contact us through our Contact Us page. Our team will be happy to assist you.